Terms & Conditions

Conditions of sale

DELIVERY: Dates for delivery are approximate only. Every effort will be made to avoid delay but no liability can be accepted for any direct or indirect loss arising from delay.

SPECIAL ORDERS: We cannot accept the cancellation of goods made to customer’s special orders. All such goods, made to manufacturer’s agreed specifications and tolerances, will be delivered to the customer either direct from manufacturer or within 5 working days of acceptance into Dispak warehouse.

LIABILITY: Every effort is made to supply goods of sound materials. In the event of our goods proving to have been defective in these respects we agree to replace such goods free of charge, providing we are notified in writing within 5 working days of delivery of the goods, which shall be the limit of the liability. Subject to any specific guarantee goods are not sold as fit for any particular purpose.

TITLE AND RISK: The goods offered to you and supplied by us remain the property of Dispak Limited until full payment for them is received by us.

The risk of such goods shall, however, pass to you on delivery.

TERMS: Payment for goods is with order, cash or non account customers, or within 14 or 30 days of invoice, account customers. We reserve the right to charge interest at 4% over the base rate for the time being of Barclays Bank Plc., on overdue payments (both before and after any judgement).

If payment is overdue for any goods, we also reserve the right to suspend deliveries of further goods under this or any other contract. Your obligations under that contract will not be affected.

SPECIAL CONDITIONS: If customers official order forms contain special printed conditions, such conditions are binding only in so far as they are not at variance with the conditions mentioned above.

Delivery, cancellation, refund, returns policy


Your order is to buy the product(s) in your order. When you place an order to purchase a product we will send you an order confirmation message confirming receipt and containing the details of your order. The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s). We conclude the sale for a product ordered by you when we arrange to deliver the product to you. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we load the product onto the delivery vehicle.

You consent to receive sales invoices electronically by email.

Please note that we sell products only in unit quantities or multiples of these.

Right of Cancellation; Effects and Exceptions of Cancellation

Statutory right

You can cancel your order without giving any reason up to the point at which the order, the goods, are loaded onto the delivery vehicle. You must inform us (Dispak Ltd, Lysander Road, Bowerhill, Melksham, Wiltshire SN12 6SP) if you wish to cancel your order. You may submit your request by phone 01225 705252 or by email to sales@dispak.co.uk.


We will reimburse all payments received from you for the goods purchased, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.


The right of cancellation does not apply to:

  • • the delivery of products which are not suitable for return due to health protection or hygienic reasons;
  • • the supply of goods made to your specifications or clearly personalized.


Goods will only be accepted for return in the event of our goods proving to have been defective. Such goods may be returned, providing we are notified in writing within 5 working days of delivery of the goods, which shall be the limit of the liability.